Job Description

Job Description

Job Description

You should join our team if you can answer yes to any of the following:

• Great attitude and approach to Guests and Team Members
• Thinks and acts quickly in a fast-paced, high-volume environment
• Provides a customized experience for every Guest

RC Hospitality Solutions is one of the few well-established and influential management companies in Northwest Florida, managing food and beverage, HOAs, and resort activities for some of the largest properties in the Florida Panhandle. Associates will tell you:  We don't sell souvenirs; we make memories.

We are committed to our values of Integrity, Teamwork, Accountability, Service, Loyalty, Respect, and FUN! 

Summary/Objective:

The Security Officer plays a crucial role in ensuring the safety and security of residents, visitors, and property within the community association. This position involves patrolling designated areas, monitoring security cameras, responding to emergencies, and enforcing community rules and regulations. The Security Officer must maintain a professional demeanor, excellent communication skills, and a strong commitment to providing exceptional service to the community members.

Essential Functions:

• Patrol and Surveillance: Conduct regular patrols of the community, including residential areas, facilities, and common areas. Monitor security cameras and other surveillance equipment to detect and prevent suspicious activities.
• Access Control: Verify and grant access to authorized individuals. Ensure that all visitors sign in and out of the community. Issue and collect parking permits as necessary.
• Emergency Response: Respond promptly to emergencies, alarms, and other incidents. Take appropriate action to resolve issues, contacting law enforcement or emergency services if necessary. Report incidents to the Security Supervisor and/or Community Association Manager.
• Enforcement of Rules and Regulations: Enforce community rules and regulations in a fair and consistent manner. Address violations diplomatically and professionally. Document incidents and report them to the appropriate authorities.
• Customer Service: Provide exceptional customer service to residents and guests. Assist community members with inquiries, concerns, and requests. Act as a point of contact for security-related matters.
• Report Writing: Maintain detailed and accurate records of daily activities, incidents, and observations. Prepare clear and concise reports for management detailing security-related issues or concerns.
• Collaboration: Collaborate with fellow security officers, staff, and community members to maintain a safe and pleasant living environment. Work closely with law enforcement and emergency services when necessary.
• Training and Development: Participate in ongoing training sessions to enhance security skills and stay updated on the latest security procedures and technologies.

QUALIFICATION STANDARDS

• High school diploma or equivalent.
• Previous experience in security, law enforcement, or military is preferred.
• Security Guard License or relevant certifications or ability to obtain one.
• Strong communication and interpersonal skills.
• Ability to remain calm and composed under pressure.
• Attention to detail and observant nature.
• Basic computer skills for operating security systems and writing reports.
• Availability to work evenings, weekends, and holidays.

Licenses or Certificates

Must possess a valid Driver’s License.

Each associate brings unique skills, talents, experience, history, and culture to our company. We offer competitive wages, paid time off, a supportive team, training and development programs, and a beautiful working environment along the World’s Most Beautiful Beaches! Come join one of the fastest-growing companies in our area as we strive to exceed expectations and build lifelong memories for our guests. 

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