Job Description
Job Title: Customer Service Representative
Location: Brea, CA
Zip Code: 92821
Start Date: Right Away
Job Type: Contract
Pay Rate: $21 / hr
Schedule: 1st shift; M-F 7:30am-4:00pm
Keywords: #CustomerServiceRepresentative #CSRJobs
JOB RESPONSIBILITIES:
- Responsible for all customer types of inquiry and products, and you will be working closely with customer and internal teams to provide exceptional customer service in a fast-paced environment.
- Ensure customer satisfaction by way of processing orders, answering phones promptly, finishing delivery information and providing field sales/service support, all with accuracy and efficiency.
- Build relationships with customers via phone and email communication and resolve customer issues to ensure a high level of customer satisfaction.
- Answer phones in a timely and efficient manner in a high call volume support setting.
- Process customer orders via phone, standing orders, field service orders, and replacement orders, fax orders, electronic data interchange (EDI).
- Effectively support both sales and service field representatives by responding to inquiries, placing orders, and providing proof of delivery as needed.
- Maintain a level of accuracy and efficiency both as a department and individually.
- Knowledgeable on our products and special projects as deemed vital by the manager.
- Must communicate timely and accurately and establish and maintain good working relationships with upper management and internal departments such as Field Service, Sales, Finance, Bids and Contracts, HR and IT.
REQUIRED QUALIFICATIONS:
- High school diploma/GED
- Associate's degree preferred
- 1-3 years customer service experience
- Must have basic computers skills including MS office 2000 or later including Word, Excel and Outlook.
- Basic math skills and statistical knowledge.
- Proficient at keyboard entry; prior experience entering orders while on the phone a plus; multitasking and problem solving.
- Primary language English.
- Able to handle multiple tasks and key deliverables while performing under time constraints.
- Excellent time management and organizational skills
Benefits:
- Medical / Health Benefits with multiple plan options, Flexible Spending Accounts, Dental and Vision / glasses / prescription contact lens and eye test options available.
- On the job training / cross-training to develop and expand skills, creating opportunity for advancement and personal development. Tuition reimbursement available for relevant development opportunities.
- Life Insurance, disability insurance, and voluntary life insurance for family members available. Accident and critical illness insurance optional.
- Scheduled performance reviews create opportunities for advancement and pay increases.
- We have many success stories from individuals who took advantage of the training, cross-training, and personal development opportunities for advancement. We also have success stories of individuals who desired a reliable, scheduled and consistent career with appropriate work-life balance, health benefits and good job security. Whichever way you define success, this work culture cares about team members and treats each individual with dignity, inclusion, respect and recognition.
- A Referral Program compensates active employees for referring friends and former colleagues when the referral results in hiring the person. Our team has grown with referrals and internal promotions.
If you are interested in this role, please apply via the apply now link provided. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at Belcan.com
EOE/F/M/Disability/Veterans
Job Tags
Contract work, Temporary work, Immediate start, Worldwide, Flexible hours, Day shift,