Job Description

Office of the Illinois Secretary of State

Alexi Giannoulias

Job Title:       Public Service Representative - Arabic Speaking
Division: Driver’s Services
Union:             SEIU
Location:        7902 S Oketo Ave,  Bridgeview, IL – Cook County, Zone 4
Salary:           Starting salary is $3,598.00 monthly, plus stipend for Arabic translation and                               interpretation services. 
Attn: Employees performing these duties must be 21 years of age by the start date of employment

Please Note:
To be considered for this vacancy you  MUST establish eligibility by taking and passing a written, multiple-choice examination administered at an ILSOS, Department of Personnel Testing location.  Please reach out to the location where you would like to test to make an appointment.
Chicago (312-793-5515)                Springfield (217-782-4783)

• Appointments may be made for the following sessions:

Multiple-Choice Tested Titles:

• Tuesday         1:00 PM
• Wednesday   9:00 AM
• Thursday       1:00 PM

Multiple-Choice Tested Titles with Keyboarding Assessment:

• Wednesday   1:00 PM

• Walk-in candidates may be accepted at the discretion of the testing center , if space is available; scheduled applicants will receive priority when testing.  Unscheduled applicants (walk-ins) must have completed an online application prior to arrival or may complete an online application, in a Department of Personnel office, prior to the beginning of the testing session; allow at least 20 minutes.
• Questions related to job postings or applying and testing for positions can be answered by contacting the Department of Personnel or by e-mail at

• Additional information regarding job titles, minimum qualifications, hiring procedures or Community Testing opportunities is available at:

Overview : 

Under direct supervision, performs paraprofessional work to administer road examinations to applicants for all classes of driver's licenses except Commercial Driver License (CDL); administers and grades written drivers examinations; performs cashier functions for driver's license fees, balances cash or checks with validation tape totals and prepares deposit records; reviews and completes motor vehicle title and registration applications. Requires valid Illinois Driver's License, ability to lift/carry 0-10lbs. and travel to other facilities and/or mobile locations to perform assigned duties. R equires the ability to fluently speak, read, translate, and write in Arabic to serve the Arabic speaking community.

Duties and Responsibilities:

• Administers road examinations to applicants for all classes of driver's licenses except CDL; serves as information clerk to the public; explains improper actions to applicants during the examination; reviews and completes driver's license applications for processing; checks appropriateness and validity of applicant identification documents.
• Administers and grades written drivers examinations; explains incorrect test responses, codes applications according to results; administers vision tests and operates photographic equipment to prepare photo identification (ID) or driver's license for applicants.
• Performs cashier functions for driver license fees; balances cash or checks with validation tape totals to assure that all fees are accurately accounted for; prepares deposit records or other routine financial documents necessary to process collected fees; may prepare reports for supervisor on applications processed.
• Reviews and completes motor vehicle title and registration applications, reviews fee checks and assures necessary attachments are present; accepts cash or checks for fees and prepares for final processing; performs manual or automated sticker sales as required.
• Performs other duties as required or assigned.

Specific Skills:

• Requires working knowledge of business English, spelling and commercial arithmetic.
• Requires working knowledge of office methods, practices and procedures.
• Requires elementary knowledge of the Illinois Vehicle Code as it applies to office tasks pertaining to obtaining or retaining a valid Illinois driver’s license and the processing of various motor vehicle forms.
• Requires elementary knowledge of basic bookkeeping procedures and techniques.
• Requires ability to maintain records of some complexity.
• Requires ability to deal tactfully with the general public and to maintain satisfactory working relationships with other employees.
• Requires ability to communicate both orally and in writing.
• Requires ability to translate and interpret for Arabic speaking customers.
• Requires ability to operate in an independent manner within defined procedures.
• Requires possession of a valid Illinois driver’s license.

Education and Work Experience:

Requires knowledge, skill and mental development equivalent to the completion of elementary school AND two (2) years of general office experience, preferably including one year in a driver or motor vehicle facility and operation of keyboard equipment.

Application Process: 

• Please visit to apply by completing the online application; you may also upload a resume or other attachments as needed .
• Preference will be given to Illinois residents in the hiring and selection process, in accordance with the Illinois Secretary of State Merit Employment Code.
• Questions regarding this posting or Illinois Secretary of State employment practices may be directed to Job Counselors at our Personnel offices in Chicago (312-793-5515) or Springfield (217-782-4783).  

 
Equal Employment Opportunity Employer. Applicants must be lawfully authorized to work in the United States .
Applicants are considered for all positions without regard to race, color, religion, sex, national origin, sexual orientation, age, marital or veteran status, or the presence of a non-job-related medical condition or disability.

Job Tags

Full time, Work experience placement,

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