Job Description
Do you have exceptional listening and problem-solving skills? Do you have a passion for helping others in a courteous and efficient manner? Do you work best in a situation with high volumes? Are you experienced with quickly and efficiently looking up information from multiple sources within computer applications? The contract-only Customer Care Contact Specialist is needed due to high volumes and will be mainly working from home. You must have Wired Internet connection (NOT WIFI) provided by fiber, cable, or DSL. You will be going onsite to pick up equipment and for training.
salary: $19 - $20 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
- Answer incoming phone calls from customers and transfer them to the correct servicing area within the company
- Greet, inquiry, listen, action, transfer, and document all interactions with customers
- Provide prompt, courteous, and excellent service to customers
- Utilize resources including a software application and corporate directory to effectively route calls
- Performs duties according to established procedures
The essential functions of this role include:
- working up to 4 hrs of overtime per week
Skills
- Phones (2 years of experience is required)
- Verbal Communication (2 years of experience is required)
- Basic Computer Skills (2 years of experience is required)
- Basic Software Skills (2 years of experience is required)
- Follow-up (2 years of experience is required)
- Telephone Etiquette (2 years of experience is required)
- Active Listening (2 years of experience is required)
- Typing Skills (2 years of experience is required)
- Responsiveness (2 years of experience is required)
- Customer Relationship Management (2 years of experience is required)
- Documentation Skills (2 years of experience is required)
Qualifications
- Years of experience: 1 year
- Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days. Randstad
Job Tags
Hourly pay, Permanent employment, Contract work, Temporary work, Work experience placement, Work from home, Shift work,