Job Description
Hotel Spa Manager Essential Duties and Responsibilities: Responsible for the overall management and operation of the spa, ensuring smooth daily functions, exceptional guest experiences, and achieving revenue targets.
The Spa Manager's key responsibilities include managing the hotel’s spa and wellness offerings including improvement and rejuvenation of programs and treatments in massage and beauty and other health and wellness services. Managers are responsible for hiring and training staff, managing budgets, addressing client concerns, and ensuring compliance with health and safety standards.
The following duties and responsibilities are not exclusive or all-inclusive:
- Oversees all aspects of the spa’s day-to-day spa operations, including scheduling appointments, managing staff rotations, and maintaining facility cleanliness.
- Ensuring exceptional guest service and consummate professionalism
- Develop and implement marketing strategies to attract new clients and promote spa services.
- Ensuring the spa remains a profit center for the hotel, offering overall wellness programs, and beauty pampering.
- Providing a relaxing and enjoyable atmosphere for clients
- Oversee staff recruitment, training, scheduling, and performance evaluations to maintain high service standards.
- Develop and manage the spa budget, tracking revenue and expenses to maximize profitability.
- Analyze sales data to identify opportunities for revenue growth and implement strategies to increase sales.
- Addressing client concerns and resolving any issues promptly.
- Ensuring compliance with health and safety standards.
- Provide both in-house and walk-in clients with a relaxing and rejuvenating experience.
- Managing spa facilities such as the sauna, steam room, or jacuzzi.
- Develop and promote spa packages and activities to guests.
- Managing the schedule and billing for spa services.
- Monitor and control spa inventory levels, including treatment products and supplies.
Education, Experience, and Other Qualifications Qualifications: - Bachelor's degree in hospitality management, business administration, or a related field preferred
- Minimum of 5 years of experience in spa management, including staff supervision
- Proven track record of achieving sales and revenue goals
- Excellent customer service skills and ability to build rapport with clients
- Strong leadership and communication skills
- Proficiency in spa management software and Microsoft Office Suite
Possesses excellent verbal and non-verbal communication skills. - Effective Listening – Listen carefully and thoughtfully to ideas and opinions of others.
- Effective Time Management – Organizing time effectively for greater productivity.
- Trustworthy and Honest – Maintains a level of professional conduct respecting valuables.
- Excellent Communications - effectively and courteously with guests in person and on the phone.
- Reasons - applies common sense, understanding, carry out instructions in a timely manner.
- Analytical – identifies opportunities and problems, analyzes root causes, generates solutions, and acts with a sense of urgency in a fast-paced environment.
Knowledge Skills and Abilities: To provide job performance excellence an individual must be able to perform each essential duty, task, and responsibility to meet established standards of excellence set by the General Manager of Operations. The requirements listed below are representative of the expectations, knowledge, skill, and ability all employees must possess. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Margaritaville Resort Cape Cod offers a rich benefits program with a variety of benefits designed to enrich the lives and well-being of our team members and their families:
- Medical /Dental/Vision Insurance
- Flexible Spending Account
- Paid Time Off (sick, vacation, bereavement, and holidays)
- Employee Hotel Discounts and other Discounts
- Life Insurance
- Short & Long-Term Disability
- 401K Retirement Match
- Monthly Employee Recognition Awards
Job Tags
Holiday work, Full time, Temporary work, Flexible hours,