Entry Level Help Desk - Remote Job at Get It - Executive, Cedar Rapids, IA

dGlCdW1hRUpVRjFRRFVRWlF2eEdJaEpRTnc9PQ==
  • Get It - Executive
  • Cedar Rapids, IA

Job Description

Are you ready to kickstart your career in IT? We're looking for motivated individuals with a knack for problem-solving and a passion for customer service to join our team as an Entry-Level Help Desk Technician. This fully remote opportunity offers the chance to grow your skills, gain hands-on experience, and make a real impact.

What You'll Do
As a Help Desk Technician, you'll provide exceptional support to customers in a 24x7x365 environment. Your primary goal will be to ensure a seamless customer experience by assisting with technical issues related to voice, data, video, and connectivity. Key responsibilities include:

Responding to inbound calls, chats, and emails in a professional and courteous manner.
Troubleshooting and resolving technical issues for customers, including connection problems.
Answering general customer service inquiries and providing helpful solutions.
Documenting all interactions with detailed call descriptions.
Identifying opportunities to recommend additional products and services.
Offering backup support to other team members when needed.
What We're Looking For
To succeed in this role, you'll need:

Basic knowledge of Windows operating systems.
Excellent customer service skills, ideally with call center experience.
Strong problem-solving skills and the ability to troubleshoot technical issues effectively.
Flexibility to work various shifts as part of a rotating schedule.
Why Join Us?
100% Remote Work: Enjoy the flexibility of working from home with equipment provided.
Professional Growth: Paid training and potential for a raise after just four months.
Incentives: Bonuses available for exceptional performance.
Supportive Team Environment: Be part of a team that values collaboration and innovation.
If you're eager to grow your career, develop new skills, and contribute to a team that prioritizes customer satisfaction, we'd love to hear from you. Apply today to take the first step toward a rewarding IT career!
Employment Type: Full-Time
Salary: $ 14.00 Per Hour

Job Tags

Hourly pay, Full time, Remote job, Work from home, Shift work,

Similar Jobs

Palo Alto Networks

Director, Sales Business Development Accenture Job at Palo Alto Networks

 ...health resources, and our personalized learning opportunities - just to name a few! Job Description Your Career The Accenture Sales Business Development leader will be responsible for strategy and partnership development globally. This role will require ability... 

Uline

Bilingual Customer Service Representative - Overnights Job at Uline

 ...earning potential! Plus $4 Shift Differential Position Responsibilities Process customer orders and inquiries in a collaborative call center using world-class technology. Communicate with customers over phone, email and chat. Help customers navigate Uline's... 

Advocate Aurora Health

Registered Nurse (RN) - Home Health Job at Advocate Aurora Health

 ...Job Description Advocate Aurora Health is seeking a Registered Nurse (RN) Home Health for a nursing job in Gurnee, Illinois. Job Description & Requirements ~ Specialty: Home Health ~ Discipline: RN ~ Duration: Ongoing ~40 hours per week ~ Shift:... 

Year Up United

Entry Level Business Foundations Role Job at Year Up United

 ...the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelors degree What will you gain?Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance... 

Global Resource Solutions, Inc.

Security Escort Job at Global Resource Solutions, Inc.

 ...Resource Solutions, Inc. (GRS) is seeking an enthusiastic, motivated, detail orientated, and talented individual for the position of Security Escort. Job Description: Summary: The Escort is primarily responsible to perform protective service and escort work such as...