Job Description

Job Description

Job Description

Customer Service Representative: Contact Center

The Contact center agent Provides best-in-class customer service by answering incoming calls and placing outbound calls to/from customers for the purpose of supporting clients’ business growth and customer service goals. Maintain strong knowledge of products, FAQs, and processing steps. Provide efficient, courteous customer service and assistance in all aspects of product offerings and services.

Job Responsibilities:

• Answers phones and research inquiries
• Research and document/update databases
• Provides information to internal and external customers.
• Regenerates copies of pertinent correspondence.
• Processes additional assignments, such as PCM changes, address changes, ID card replacements, referral and authorization status calls, data entry, etc.
• Demonstrates regular, reliable, and predictable attendance.
• Other duties as assigned.

Job Requirements

• Six (6) months of call center, customer service, insurance, or medical experience preferred.
• Any combination of academic education, professional training, or work experience that demonstrates the ability to perform the duties of the position.
• Excellent interpersonal, communication organization, and multi-tasking skills
• Ability to read, comprehend, and explain benefits clearly, concisely, and professionally.
• Strong PC skills, including Outlook, Word
• Able to write clear and concise notes.
• Personnel shall maintain skills through continued and ongoing training through the Centene/HNFS Cornerstone Learning Management System (LMS)
• Ability to pass skills assessment during the recruitment/hiring process.

Education: High School Diploma or GED

The CSR may be expected to complete other duties as assigned by management. Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are at the employee's request for this job. Duties, responsibilities, and activities may change at any time with or without notice. Our contact center BPO (Business Process Outsourcing) allows us to create tailored partnerships that financially support our nonprofit programs.

Bobby Dodd Institute (BDI) is an equal-opportunity employer and a Drug-Free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. BDI is a Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) Federal Contractor.

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