Customer Experience Designer
General Summary & Scope
• The Customer Experience Designer will report to the Senior Manager, Digital User Experience within the eCommerce team.
• This role is critical for developing user-centered designs for web, mobile web, and mobile applications.
• Collaborate with a cross-functional team, including creative designers, business stakeholders, and development teams.
• Mentor and coach other UXA resources as needed.
• Act as the voice of the customer, utilizing insights from research and analytics.
• Translate business requirements and user needs into compelling user experiences.
• Facilitate brainstorming sessions and workshops to gather UX insights.
• Identify research needs and work with the customer research team.
• Analyze research findings to refine design strategies.
• Conduct competitive analyses and heuristic evaluations.
• Assess usability and suggest enhancements for new and existing features.
• Collaborate with UX, creative, and development teams to develop user experience solutions.
• Maintain a thorough understanding of web and app UX best practices.
• Produce user flows, wireframes, prototypes, and documentation for design concepts.
• Engage in design reviews with stakeholders for feedback.
• Interact comfortably with executives and senior leadership.
• Resolve problems independently as they arise.
• Manage multiple projects of varying complexity, prioritizing tasks to meet deadlines.
• Lead projects without significant oversight and mentor other UXA resources.
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