Job Description

Job Ad: Call Center Customer Service Agent Company: Think Tell Junction Location: Los Angeles, CA Salary: $37,000 - $46,000 per year Job Type: Full-time About Us Think Tell Junction is a growing leader in communications solutions, dedicated to connecting people with top-quality service and technology. We pride ourselves on a supportive team culture, professional growth opportunities, and our commitment to excellence in customer satisfaction. Join us as we strive to make every customer experience outstanding. Job Description We are is seeking a Call Center Customer Service Agent to handle customer inquiries, provide solutions, and ensure excellent service experiences. The ideal candidate has strong communication skills, problem-solving abilities, and a customer-first mindset. Responsibilities

• Answer inbound calls and respond to customer inquiries professionally.
• Provide accurate information about company services and policies.
• Resolve customer complaints and issues efficiently.
• Document customer interactions and maintain detailed records.
• Follow up on customer concerns to ensure satisfaction.
• Meet performance metrics, including call handling time and customer satisfaction.

Skills & Qualifications

• High school diploma or equivalent (Associate’s degree preferred).
• Prior experience in a call center or customer service role is a plus.
• Excellent verbal and written communication skills.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in Microsoft Office Suite and CRM software.
• Strong problem-solving and interpersonal skills.

Benefits

• Competitive salary with performance-based incentives
• Health, dental, and vision insurance
• Paid time off and sick leave
• Career advancement opportunities
• A friendly and supportive work environment

At Think Tell Junction, we value team members who bring enthusiasm, empathy, and dedication to customer care. If you’re looking to grow your career and make a positive impact, we encourage you to apply!

Job Tags

Full time,

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