Job Description

Job Title: Call Center Customer Service Agent
Company: Core X Plug
Location: Atlanta, GA

About Core X Plug:

Core X Plug's approach combines integrated multi-channel strategies to maximize brand exposure, reach, and customer engagement, with a strong emphasis on data-driven decision making to optimize marketing efforts, target specific audience segments, and deliver measurable results.

Job Description:

We are seeking a dedicated and dynamic Office Call Center Customer Service Agent to join our team. This position is crucial in providing outstanding customer service and support to our clients. As the first point of contact, you will play an integral role in ensuring customer satisfaction by assisting with inquiries, resolving issues, and maintaining a positive relationship with our clientele.

 

Pay Range: 

$1050 - $1250 weekly

 

Responsibilities:

• Answer incoming calls from customers regarding inquiries or issues related to products and services.
• Provide accurate information and assistance in a friendly and professional manner.
• Document and log customer interactions using our customer management systems.
• Resolve customer complaints and issues efficiently while maintaining a positive attitude.
• Escalate more complex problems to the appropriate department or supervisor as needed.
• Follow up with customers to ensure their issues have been resolved to their satisfaction.

Qualifications:

• High school diploma or equivalent; additional certification in customer service is a plus.
• Proven experience in a customer service role, preferably in a call center environment.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and conflict resolution skills.
• Proficient in using computer systems and customer relationship management (CRM) software.
• Ability to multitask and manage time effectively in a fast-paced environment.

• Benefits:

• Competitive salary
• Health, dental, and vision insurance
• Retirement savings plan
• Paid time off (PTO) and holidays
• Professional development opportunities
• Employee wellness programs

Job Tags

Holiday work, Full time,

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